SAFE ACCESS, UNLOADING AND EGRESS

• Exclusion zones must be observed during vehicle loading and unloading. For their safety, children and pets should be supervised and kept well clear of truck operations.
  


• The driver must be able to unload clear of obstructions such as buildings, trees, vehicles and powerline danger zones. A minimum 2m clearance is required on either side of the truck when the hiab is operated. Dependent on voltage, further clearance may be required for powerlines.


• Our trucks and their loads weigh in excess of 10 tonne: they can get bogged in soft ground or damage sealed driveways. Firm and even ground is required for safe outrigger placement.

GENERAL DELIVERY ADVICE

Midalia Steel drivers aim to deliver product onto the customer's property according to customer specifications. However, if the truck cannot get to a position where product can be safety delivered onto the property, they may unload at an alternative location or between the boundary of the property and the road. Trying to keep the product as close to the property and as far away from the road where it could be damaged by vehicles or stolen.  If this is not acceptable to the customer, the product may be returned to the branch and the customer requested to make alternative delivery/pick-up arrangements.

TRAFFIC MANAGEMENT


• For your safety and in order to provide you with the best possible service, please report directly to the sales office when you enter the site. Direct entry to the warehouse or outside storage facilities is not permited.
  


• Children and pets must be directly supervised at all times.


• Areas directly surrounding saws and vehicle loading/unloading are subject to exclusion zones: that is, access to these areas is not permitted. Restricted access to these areas is clearly marked with signage, barriers and/or red line markings.


• You will be directed to a customer safe area or asked to remain in your vehicle whilst we load your vehicle. Please use these facilities as directed by our friendly staff.
  

CUSTOMER PICKUP GUIDELINES

• Your vehicle will be loaded by our staff in accordance with Main Roads requirements. Documents are attached below that outline the key legal load dimensions for youe information. Alternatively you can ask our trained staff for confirmation of allowable load linits when placing your order.
  


• Please ensure that you have load restraint equipment appropriate for your vehicle and the load. Webbing straps are the preferred method of restraint for most small and mixed loads.


• For a small cost our trained staff can cut long lengths into safe, manageable sizes for you. Or alternatively we can deliver your products. Load restraint equipment such as webbing can also be purchased from our sales office.

Size and Projection of Loads
Load Restraint Performance Standards

Customer Personal Protective Equipment Guidelines

• If you are required to enter the warehouse or yard storage facilities, appropriate footwear, preferably enclosed, must be worn.  Bare feet are not permitted.  You will also be offered a high-visibility vest, hardhat and safety glasses for your protection.  


• If you are required to touch/handle steel product, gloves must be worn. We are happy to provide these to you on loan for the duration of your visit.


• We also distribute a range of PPE at our branches